Frequently Asked Questions
How can I pay for my online purchases?
You can choose one of the following ways of trading:
- Payment by COD method
- Payment by Card (Visa, Visa Electron, MasterCard, Maestro)
- Direct deposit to a Bank Account (Alpha Bank)
For more information you can enter HERE
How do I know if my order has been placed?
As soon as you complete your order, you will automatically receive an e-mail which will inform you that we have received your order and that we have registered. This, is enough to understand that he followed the steps correctly and that in a few days the order will be near you.
What is the shipping cost?
The shipping charge is calculated and suggested in the order form. The products are always accompanied by the corresponding documents. The customer has the opportunity to choose the type of document he wants (retail receipt or invoice), by filling in the corresponding field of the website.
Orders within Greece up to 2 kilos charged 3 euros, while for orders over 100 euros shipping is free throughout Greece.
For every extra kilo the cost is 0.80 euro.
Payment by cash on delivery is charged 2.50 euros.
For all orders, packaging costs are free for all of Greece.
The company reserves the right not to send goods to countries that are not allowed by internal conditions.
For more information enter HERE
I want to return my order, what is the procedure?
In any case, you should contact us in one of the following ways and we will inform you of all the details:
Telephone: +30 26 310 22055
Via e-mail: info@icon.com.gr
Who can I contact for more information?
For further clarification, delay, question or comment regarding our online store, please contact us by e-mail at info@icon.com.gr or by phone at +30 26 310 22055.